shipping and delivery
Orders are dispatched Monday to Friday (and sometimes Saturdays). Please allow 1-2 days for dispatch and 2-5 days for your gorgeous parcel to reach you (Depending on Central or Rural Delivery). During peak seasons, such as Christmas, shipping may be a bit slower with presents flying out the door! Orders placed on public holidays or Sundays will be sent out within the next working day.
cost of shipping
We use NZ Post Couriers for our delivery within New Zealand the cost is NZD$8.80 and free for NZ orders over NZD$150.00.
- Estimated Delivery time: (Overnight) 1-2 working days.
Australian Orders from NZD$16.00 (cost by weight)
- Delivery time: 4-10 working days
USA Orders from NZD$40.00 (cost by weight)
- Delivery time: 4-10 working days
UK Orders from from NZD$36.00 (cost by weight)
- Delivery time: 4-10 working days
Rest of World Shipping is from NZD$45.00 (cost by weight)
- Delivery time: 4-10 working days
exchanges
We put a lot of love and care into selecting the perfect crystals for our Crystal Muse customers!
If you’re unhappy with your purchase for any reason we'd love to fix it for you. Please see our policy below to find out what to do if you have ordered from us but you are in need of a different crystal.
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Items need to be returned within 21 days of you receiving the product.
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All items (purchased online) must be returned in their original condition.
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Proof of purchase must be provided in the form of your receipt.
purchase returns of broken items and exchanges
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Change of mind for online orders: If you have changed your mind on an item that you have ordered, we are happy to provide you with an exchange item. Please note that returns shipping costs will not be reimbursed.
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Broken Items: For crystals that have not made it safely to your door, we are happy to provide you with an exchange crystal or a refund. A photo of the broken crystal is required.